Key Topics: Business Transformation, Talent Management, Digital Strategy, IT Service Management
Location: New England, USA
Bio: Joanna Young has executive-level experience in CIO and CFO positions, with a proven track record providing digital leadership and guidance to executives, teams, and individuals from the Fortune 100 to local governments. A turn around specialist, Joanna is known for helping organizations eradicate their barriers and blockers to success. She excels at exceeding client expectations in difficult situations, moving organizations past pain points to predictable delivery of value. Her experience includes insurance, financial services, healthcare and higher education.
Regardless of industry, she is known for implementing improved quality, effectiveness and efficiency. She has designed and led large complex strategic initiatives involving organizational transformation, enterprise systems, service management, and infrastructure. She is also an expert in a variety of IT frameworks including Agile, Lean Management Systems, ITIL/ITSM and COBIT.
Joanna is digital native and has been named Top Social CIO for 4 years running; she is also part of an international group of C-suite professionals who collaborate regularly under #CIOchat. Known for writing on leadership and digital transformation, she not only writes for BlueLine Associates, but she has her own blog at jcycio.com, or follow her on Twitter @jcycio.
HOW DID YOU GET TO BECOME AN EXPERT IN DIGITAL TRANSFORMATION
My first job was as a technical writer in the days of client-server. User interface design was gaining traction, and making technology easier to use became a passion. With successive roles, I kept that focus on ease of use – transforming the experience for the better for customers.
WHAT AREAS OF DIGITAL TRANSFORMATION ARE YOU MOST PASSIONATE ABOUT?
I feel strongly about these two issues: first, ensuring that the results of digital transformation benefit people and society; second, supporting diversity in technology careers, from early stage to executive roles.
WHICH DIGITAL TRANSFORMATION INFLUENCERS INFLUENCE YOU?
There are so many people, but here are a few: Marc Benioff and Vala Afshar at Salesforce. Sharon Pitt and Melissa Woo, both higher education CIOs. David Chou and Susan Schade, both healthcare CIOs and all participants in Thursday afternoon’s #CIOchat forum on Twitter; a great group of technology leaders who share their expertise.
OUTSIDE OF DIGITAL TRANSFORMATION WHO ELSE INFLUENCES YOU?
I admire leaders who stayed true to their ideals and vision, and overcame adversity. Margaret Thatcher, who said “Being powerful is like being a lady. If you have to tell people you are, you aren’t.” Elizabeth I, who said “The end crowneth the work.” a great quote that reminds us that you have to persist to get the job done. Both of these women were ahead of their time. My late grandparents – a nurse and naval commander during World War II – because they persisted and survived, I am here. They were the epitome of “keep calm and carry on.”
I have a lot of admiration for people who do the hard and necessary non-profit work in their communities. Running homeless shelters, staffing food pantries, working with the elderly and disabled. These people are quiet heroes; they do a lot with very little. They influence me to be thankful and mindful, and to always look for ways to make a positive difference.
HOW WOULD YOU DESCRIBE YOUR OFFLINE INFLUENCE?
I like to go to small-mid size events where you can have quality networking. I’m partial to events that include a focus on the issues surrounding technology talent, particularly inclusion and diversity.
WHAT ARE GOING TO BE THE KEY DEVELOPMENTS IN THE INDUSTRY IN THE NEXT 12 MONTHS?
I believe developments in #AI are going to fuel disruption, for example more intelligent chatbots. However I think that most companies are still investing in and often challenged by blocking and tackling to achieve the building blocks of digital transformation, such as figuring out what, how and when to move to and get value out of cloud, SaaS et al. There is a lot of legacy technical debt out there that is a barrier condition, particularly where key business & customer-facing processes are intertwined with that legacy technology. In order to transform rather than be disrupted, companies need to work their way out of technology and process debt.
IF A BRAND WANTED TO WORK WITH YOU, WHAT ACTIVITIES WOULD YOU BE MOST INTERESTED IN COLLABORATING ON?
Recently I’ve done a podcast which I really enjoyed, and it would be great to do more. A really good, thoughtful (and thought-provoking) whitepaper is always at or near the top of my list, as are speaking opportunities. Regardless of activity type, the topic and content is important.