Shep Hyken – Customer Service Expert, Keynote Speaker and NYT Bestselling Author Key Topics: Customer Service, Customer Experience, Motivational Speaking, Customer Service Training Location: Greater St. Louis Area, MO-IL, USA Bio: Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with